2024 ANNUAL REPORT

Elevating All Abilities

welcome

The last year has been a time of growth, organizational change, and impact at Easterseals NH & VT as we made strides in becoming a more efficient, effective, and unified organization.

Relying on the goals of our strategic plan as guideposts, we acted intentionally to hire the best people, implement new systems and procedures, and refine our brand.  Looking back, it is truly inspiring to see how all of our efforts add up to build the momentum to move Easterseals NH & VT forward, supporting our enterprise goals to Serve Our Clients, Strengthen Our Organization, Engage Our Community, and Advocate for Our Cause.

The data and the stories in the following pages are presented to you through the lens of our tagline, ELEVATING ALL ABILITIES. Reading our annual report will show you how far we have come and give you a real sense of the powerful impact our organization has on the people of New Hampshire and Vermont.

We are proud of our organization and the dedicated people who make it such a game-changer for people of all abilities – children, adults, seniors, and veterans in New Hampshire, and children and families in Vermont.  We are indebted to people like you, our staff, donors, partners, volunteers, and sponsors, who help us realize our vision of being a top provider of choice for our neighbors. Thank you for your loyal support.

With gratitude,

Bryan Bouchard
Board Chair

Maureen Beauregard
President & CEO

Maureen Beauregard, President & CEO, and Bryan Bouchard, Board Chair, Easterseals NH & VT
Maureen Beauregard, President & CEO, and Bryan Bouchard, Board Chair, Easterseals NH & VT
paul e voegelin

We dedicate this annual report to the memory of Paul Voegelin, whose recent passing is a tremendous loss to our organization. Paul joined our Board of Directors in December 2020 and was an invaluable team player. His dedication to elevating people of all abilities was evident in every role he undertook.

Paul served as Assistant Treasurer in 2022 and 2023, and he became Treasurer of the Board in 2024, guiding our fiscal strategies. He shared his acumen on the Farnum, Audit, and Executive Committees and chaired our Fiscal Committee. Paul was a member of the former Farnum Center Board of Directors from 2018 to 2020.

Paul’s commitment, wisdom, and kindness touched everyone. His legacy inspires us, and his absence is deeply felt. We extend our condolences to his family and loved ones.

Impact

Family of 3 walking their two dogs outside in open field.
Young boy playing with crafts on a table while mom watches.
Rendering of an entrance of the Military & Veterans Campus.
Father and mother cooking with daughter
Two girls smiling for photo.
Girl riding a horse
Older woman painting in a classroom.


Program Service Fees & Grants$121,856,250
Contributed Income & Other Revenues$4,032,265
Total Operating Income$125,888,515
Program & Support Services$112,207,886
Administration$13,397,910
Total Operating Expenses$125,605,796
Special Events (net)$1,234,610
Contributions and Bequests$864,137
Annual Campaigns (net)$369,785
Total Public Support$2,468,532

*Note: Unaudited Preliminary Numbers (from 9/1/2023 to 8/31/2024)

Camping & Recreation

97 CHILDREN & ADULTS

Camp Sno-Mo is our residential camp for youth featuring water sports, team sports, hiking, archery, arts and crafts, and more at our fully accessible location in New Hampshire’s Lakes Region.

Community-Based Services

204 ADULTS

Residential and community-based support for individuals with intellectual disabilities or acquired brain injuries promoting independence and inclusion in their communities.

Early Childhood Services

2,357 CHILDREN

Integrated child development services for children of all abilities. This includes developmental services such as speech therapy, physical therapy, and social and emotional supports, as well as child care for all children from birth to 5 years old.

housing

145 ADULTS

Stable, affordable, and accessible housing solutions for some of the state’s most vulnerable populations. These include transitional and supportive housing in Manchester for homeless individuals and families; residential homes that provide staffing 24 hours per day, 7 days per week for some of the adults in our Community-Based Services program; and Champlin Place in Rochester, an independent living community for seniors.

Information & Referral

6,625 ADULTS

Connecting New Hampshire residents with valuable information and guidance so they can find the support and programs they need to move forward.

Residential & Educational Services

280 CHILDREN

Commission on Accreditation of Rehabilitation Facilities-accredited special education and therapeutic services ranging from intensive-level care in residential settings to support for individuals at home or in their community for children and youth ages 5 to 21.

Senior Services

1,050 SENIORS

Promoting better living while aging in place for older adults. Includes Adult Day program with peers in a therapeutic and caring environment in our facilities. In-home services including one-to-one support with housekeeping, errands, personal care, and nursing needs.

Substance Use Treatment

1,886 ADULTS

Farnum is our Commission on Accreditation of Rehabilitation Facilities-accredited, comprehensive alcohol and other substance use treatment program for adults that offers detoxification, residential, and outpatient programs.

Transportation Services

766 CHILDREN, ADULTS & SENIORS

Accessible curb-to-curb transportation services for program participants, students, and seniors that help them remain independent and connected to the community.

Veterans Count

742 VETERANS

Providing critical and timely case management and clinical services, as well as financial assistance, to meet the unexpected needs of service members, veterans, and their families.

Workforce Development

348 ADULTS

Partnering with employers, schools, and government agencies to assist youth and adults’ goals of education, training, volunteering, and employment.

Balanced & Restorative Justice

48 FAMILIES

Enhancing youth-focused restorative justice in Addison County, VT. We create safe, youth-based learning environments, identify skills and resource gaps, and support youth to become productive and invested community members.

Child & Family SupporT

1,299 FAMILIES 

Through Family Time Coaching and coordination we help families who are currently separated due to safety concerns to spend quality, healthy time together. We also support at-risk families who are working to overcome challenges by providing care coordination and Family Safety Planning meeting facilitation. For children who are in the state’s custody, we provide family finding services so children can stay connected with kin who are available for ongoing support and assistance.

COMPASS

48 CHILDREN

A prevention and stabilization program that serves at-risk youth ages 12 to 23 in Rutland County. Our program supports youth and families in developing well-being, education and employment, permanent connections, and stable living environments as youth transition to adulthood.

Intensive Family Based Services

86 FAMILIES

Supporting children and their families facing challenges that threaten their stability and safety at home and in their community through clinically guided assessments, case management, facilitating community connections, family safety planning, and therapeutic services.

Post Permanency Services

209 FAMILIES

Supporting families formed by adoption or guardianship with in-home adjusted parenting education, consultation to treatment and school teams, and community resource referrals.

Substance Use Testing

1,069 tests administered

Coordination of substance use testing services that include observed collection of specimens, shipment of specimens to a lab for analysis, and arranging for test results to be brought back to the Vermont Department for Children and Families worker. The fundamental goal of this service is to inform child safety and risk decision making.

Transportation Services

9,377 riDES

Transportation services for children and youth accessing parent-child contact support services through Easterseals VT.

Youth Development

191 CHILDREN

Promoting independence for teens and young adults ages 14 to 22 transitioning out of foster care to adulthood by helping youth identify and attain their goals around things like stable housing, secure employment, and post-secondary education.

Fiscal Year 2024 was a year when we rolled up our sleeves and dug into several of the essentials behind Easterseals NH & VT, our staffing, and our strategic thinking.

Recognizing that we are only as good as our people, we brought on seasoned professionals to help shape and guide critical functions of our organization. Two new members of our executive leadership team were named. Michele Talwani was promoted to Chief Communications and Marketing Officer, responsible for the strategy, direction, and oversight of branding, visibility, and a broad range of communications and marketing activities. Jeffrey Zwillenberg was appointed as Chief Administrative Officer to develop and implement operational plans to enhance quality, performance, and efficiencies related to organizational systems, processes, and staffing. In addition, four new Senior Vice Presidents were named: Marie Poole for Property Management; Chris Wellington for Housing and Property Development; Amanda MacLellan for Organizational Culture and Policy; and Dino Quintero for Information Technology.

To ELEVATE ALL ABILITIES and succeed in our strategic initiatives, we must reach the New Hampshire and Vermont communities. We conducted an unbranded, anonymous email survey to get a better understanding of public perception. We found that respondents had a very narrow understanding of the services we provide, often thinking we only serve those with disabilities and in particular, children with disabilities. Just over a third of respondents recognized the Easterseals NH & VT brand, pointing to the need for stronger branding throughout New Hampshire and Vermont. We subsequently expanded marketing and communications efforts to elevate the brand, raising awareness of our programs to attract and retain clients, staff, donors, and other key stakeholders. This aligns with our strategic plan goals, To Serve Our Clients and To Engage Our Community.

Many Voices,
One Easterseals

One Easterseals graphic. The word one said in all languages.
Graphic for the Many Voices One Easterseals initiative, with the concept of “One” represented in a variety of languages to represent the diversity of our staff.

Introduced in the spring of 2023, Many Voices, One Easterseals is an initiative dedicated to enhancing all Easterseals NH & VT employees’ sense of inclusion in the workplace. Many Voices, One Easterseals is directly tied to our strategic goal of strengthening our organization by creating a thriving community of professionals who feel like they belong, thus helping us fulfill our mission of ELEVATING ALL ABILITIES.

The Many Voices, One Easterseals Steering Committee, made up of staff members across the organization and in collaboration with Senior Leadership, adopted a Diversity, Equity & Inclusion work plan in the fall of 2023. As of the end of Fiscal Year 2024, Phase One of this three-phase plan has been executed.  

Other notable achievements aligned with the work plan include a successful series of Listening Sessions open to all staff for Leadership to hear what staff need, what they experience, and what they envision for the organization. The Listening Sessions are part of an organization-wide strategy to become the employer of choice in our sector. The organization has also, with stakeholder input, reviewed high-impact policies to ensure equity. In addition to ongoing training and policy development, the agency is adopting a new focus on holistic accessibility practices.

One Easterseals graphic. The word one said in all languages.
Graphic for the Many Voices One Easterseals initiative, with the concept of “One” represented in a variety of languages to represent the diversity of our staff.
Boy and girl sitting in big leather chairs.
(L. to R.) Theo and Zoey in one of our Easterseals NH Early Childhood Centers of Excellence classrooms in Manchester, NH.

Easterseals NH’s Early Childhood Services ELEVATES ALL ABILITIES, providing child care, therapeutic, and developmental services to 2,357 children in Fiscal Year 2024.

We provide in-home early developmental intervention in Greater Manchester and Greater Salem through Family-Centered Early Supports & Services. Our Children’s Therapeutic Services offer extensive outpatient care at our Manchester and Salem, NH locations. Our Early Childhood Centers of Excellence (ECCE) in Manchester, NH, offer nationally-accredited child care to children of all abilities and deliver integrated developmental and therapeutic services based on each child’s needs.

Kate shared the positive impacts our ECCE has had on her children. Her daughter Zoey struggled with social interactions but improved significantly in our program. “When we walk into the playground every morning, her friends come to the gate and are so excited that Zoey is there,” Kate explained.

“Recently, I’ve really seen [Zoey] blossom; she’s made close friends.”

Mariah Reed
Assistant Director of Easterseals NH
Early Childhood Centers of Excellence

“When Zoey first came to Easterseals NH, she was very quiet, didn’t really interact with other children,” added Mariah Reed, Assistant Director of Easterseals NH ECCE. “Through many connections, we were able to get her the services that she needs.”

Kate’s son Theo benefits from our integrated services model, receiving speech therapy through ECCE. “His speech has grown the last two weeks since he started,” Kate noted. “The teachers incorporate everything he’s learning.”

“We’re so fortunate to have so many services right here,” added Kristen McGuigan, Senior Vice President of Easterseals NH Early Childhood Services. “There’s this really beautiful way of collaborating and really focusing on continuum of care.”

We are committed to increasing our investment to support families facing financial barriers, but we need your help.

To learn more and to hear from Zoey and Theo’s mother Kate, visit eastersealsnh.org/childcare.

Family portrait. Aiden, sister Heidi, mother Nancy, and father Andy at their home in Norwich, VT.
(L. to R.) Aiden, sister Heidi, mother Nancy, and father Andy at their home in Norwich, VT.
Mike enjoying a game of pool in the Easterseals NH Community-Based Services supportive housing home in the NH seacoast area.
Mike enjoying a game of pool in the Easterseals NH Community-Based Services supportive housing home in the NH seacoast area.
Mike throwing a baseball
Mike being interviewed with Easterseals NH & VT step and repeat in the background.
Older man getting off an Easterseals NH bus.
Bob arrives at our Adult Day Program in Manchester, NH, on one of the buses in our Transportation Program.

Finding Community with Senior Services

Easterseals NH’s Senior Services ELEVATES ALL ABILITIES by supporting older adults’ health, safety, and independence at home and in the community. Our In-Home Care and Health Services provide an affordable alternative to nursing home care tailored to each client’s needs. Our Adult Day Programs in Manchester and Rochester, NH, offer stimulating community settings for social engagement, exercise, activities, and integrated care.

“I’ve made more friends here than the place I live.”

Bob, Adult Day Participant

Bob joined the Adult Day Program in Manchester, NH, to overcome isolation, and said his outlook on life has improved since joining the program.

“I get to meet a lot of people,” Bob explained. “It’s good that way, better than sitting at home.”

Bob’s inability to drive isolated him, but Easterseals NH’s Transportation Program, integrated with the Adult Day Program, allows Bob and others who cannot drive to access the program. Many older adults struggle with loneliness, but 80 percent of Adult Day Program participants say they feel less lonely since joining the program, and 85 percent say they feel less depressed, indicating the importance of aging alongside peers.

Two older woman playing drums on exercise balls.
Drumming is a popular activity in our Adult Day Program in Manchester and Rochester, NH.

Bob stays engaged by participating in the various activities the program offers. “I play a lot of games: card games, dice games, word games,” he shared, noting that cribbage and the drumming workout class are his favorites.

Bob encourages others to join the Adult Day Program but acknowledges that some are reluctant like he was. Meeting the program’s staff and members changed his perspective, and he hopes to do the same for others.

 Bob’s positive experience with Adult Day Program staff has inspired him to seek Easterseals NH’s In-Home Care and Health Services. “They’re wonderful,” he said of the staff. “Every one of them.”

Chris speaks with a care coordinator in our Veterans Count program.
Chris speaks with a care coordinator in our Veterans Count program.
headshot a a man smiling wearing a black and gray hoodie.




Sid discusses how the campus will benefit NH veterans like him.
Sid discusses how the campus will benefit NH veterans like him.




Outside our new Gammon Academy residential-education school on Zachary Road in Manchester, NH.
Outside our new Gammon Academy residential-education school on Zachary Road in Manchester, NH.

Easterseals NH has embarked on major upgrades to expand its Manchester, NH-based Gammon Academy on Zachary Road. Gammon Academy provides residential and educational services, a true continuum of care for individuals with significant developmental, behavioral, or intellectual disabilities throughout the school-age years and into early adulthood.

“The children we work with don’t fall into any socioeconomic class. They could be your neighbors or your employees’ children.”

John Soucy
Senior Vice President
Residential & Educational Services

The project’s first phase is a purpose-built school that more than doubles the existing educational space with additional classrooms and conference rooms, as well as designated rooms for various forms of therapeutic care. Once additional funds are raised, the second phase will include updates to modernize the campus residence.

With these enhancements, Easterseals NH is working to ELEVATE ALL ABILITIES by empowering children and young adults to live their best lives and reach their full potential.

An interior rendering of one of the school’s classrooms.
An interior rendering of one of the school’s classrooms.

Nicholas joined Easterseals NH’s Residential & Educational Services program in March 2022. Like many of us who thrive on consistent schedules and routines, Nicholas struggled with the sudden disruptions in everyday life caused by the COVID-19 pandemic. The program provided Nicholas with the resources necessary to create and maintain consistency in his routine, which has helped him regulate his emotions and regain his independence.

Nicholas receives regular campus visits from his family, who have noticed positive changes in their son since joining the program. “Easterseals NH really came through for us,” his father, Jack, said. “Gammon Academy has allowed him to become the person he can be.”

To learn more about our new Gammon Academy school and how it will impact students like Nicholas, visit eastersealsnh.org/residential-educational-services.

Nicholas, a Gammon Academy student.
Nicholas, a Gammon Academy student.




Living with Independence

Group photo cutting the ribbon at Champlin Place.
U.S. Senator Maggie Hassan, U.S. Congressman Chris Pappas, NH Governor Chris Sununu, Rochester Mayor Paul Callaghan, and other community leaders attended a ribbon-cutting ceremony in May 2024 for Champlin Place.

Living with Independence

Champlin Place, Easterseals NH’s new independent living community for adults 62 and older, is fully occupied. Construction began in November 2022, and after nearly eighteen months and an $18 million investment, Easterseals NH held the official ribbon-cutting for the building in May 2024. Now, Champlin Place’s 65 apartments are home to 70 residents.

Champlin Place ELEVATES ALL ABILITIES by offering affordable, well-equipped, modern apartments and features elevators, a community room, a library, an outdoor leisure space, and on-site parking. Each floor has laundry and trash rooms, and each unit has a dishwasher and microwave. Residents can access Easterseals NH resources, and many participate in our Adult Day Program or receive care through our In-Home Care & Health Services, both available on-site.

A living room in Champlin Place apartments.
A living room in Champlin Place apartments.
A kitchen in Champlin Place apartments.
A kitchen in Champlin Place apartments.

Maureen Smith, a Champlin Place resident (pictured above cutting the ribbon), shared that the community fulfills her need for accessibility, care, and independence.

“Being my age, I now know how my mom felt; she wanted her independence,” Maureen noted. “That’s what I feel here. I have my independence.”

Martin and children from the CDC group photo.
Martin Cardella takes a break from playtime at the West Side Early Childhood Center of Excellence for a photo with some of the children he serves.

Martin Cardella, a long-time Easterseals NH volunteer, has made a lasting impact through his dedicated service at one of our Manchester, NH, Early Childhood Centers of Excellence (ECCE). He became involved with the ECCE through United Way Day of Caring when he and his coworkers at Texas Instruments read to the children there in 2018.

“I had all sorts of fun, so I just kept going,” Martin explained.

Now known affectionately as “Mr. Martin” to the kids, he has become one of Easterseals NH’s most frequent volunteers. He tallied 165 volunteer hours in 2023, earning the Bronze Presidential Volunteer Service Award, and logged over 260 hours in 2024.

Martin assists teachers with prep, cleanup, and activities like reading, games, and arts and crafts. However, he noted that the children particularly enjoy one special activity. “Once or twice a year, I’ll bring my guitar in,” Martin said. “I let the kids play the guitar—or half of the guitar if you will; they’ll strum it, and I’ll play the chords.”

Martin also contributes to the ECCE by donating classroom supplies and raising money through his employer, Texas Instruments, which makes annual contributions based on his volunteer hours.

“They allow me a flexible enough schedule that I can manage to volunteer a few times a week, and they also match my hours with so much per hour,” Martin explained.

Community support is essential to the ECCE’s mission of ELEVATING ALL ABILITIES, and Martin’s story is a testament to the difference one can make in the lives of young learners. He encourages others to experience the joy volunteering has brought him.

Easterseals NH was honored to receive a significant donation from the estate of Bernadine Herron of Hampton, NH, and is dedicating facilities in her name at both the Easterseals NH Military & Veterans Campus in Franklin, NH, and at our new Gammon Academy School in Manchester, NH.
Pictured (L. to R.) are: Chris Wellington, Sr. Vice President, Housing and Property Development; Kathy Flynn, Major Gifts Officer; Bryan Bouchard, Board Chair; Maureen Beauregard, President & CEO; Tamme and Tom Dustin, co-trustees of the Bernadine Herron Estate; Pamela Hawkes, Chief Development Officer; and John Soucy, Sr. Vice President, Residential & Educational Services.

Donors

President’s Council Individual Gifts
President’s Council Corporate and Organization Donors

Our President’s Council recognizes businesses, organizations, and foundation gifts whose charitable
contributions are greater than $1,000 in a fiscal year.

Vermont President’s Council

Our President’s Council recognizes individuals, businesses, and organizations whose charitable contributions are greater than $1,000 in a fiscal year.

Legacy Society

We thank the following individuals for their support as Legacy Society members. This group of dedicated friends have included Easterseals NH & VT in their estate plans. To learn about joining the Legacy Society, contact Pamela Hawkes, Chief Development Officer, at 603.793.3858 or [email protected].

Tribute Gifts

Each year, gifts are made by friends of Easterseals NH & VT who wish to honor someone special. These gifts are in memory of, in honor of, or in celebration of the lives of family members, friends and others who have touched the donor’s life in some way.

Easterseals NH & VT is pleased to recognize the following individuals whose lives were celebrated over the past fiscal year.

Estate Gifts

We want to recognize the following generous Estate Gifts that have supported Easterseals NH & VT.

Lifetime Giving Society

We are grateful to the following individuals whose lifetime cumulative charitable giving has reached the following levels of support.

Sustaining Donors

The following donors are committed to consistent giving to all Easterseals NH & VT programs.

Easterseals NH & VT Board Members
BACK ROW L. TO R.

Rob Wieczorek

President, Wieczorek Insurance

Sgt. Amanda Smith

Sergeant, Manchester, NH Police Department’s Patrol Division

Ryan C. Fox

VP, Specialty Lending, BankProv

Orange Rectangle Andy MacWilliam, Past Board Chair

Pricewaterhouse Coopers LLP (Ret.)

Nathan Saller

President and CEO, Bellwether Community Credit Union

Gregory Baxter, MD

President, Elliot Health System

Orange Rectangle Tom Sullivan, Vice Chair

President, Sullivan Construction, Inc.

Jo Brown

Retired Active Duty Air Force Officer and Former Mayor of Franklin, NH

FRONT ROW L. TO R.

Dan Cronin

President and CEO, CGI Business Solutions

Sanjeev Srinivasan

VP, Corporate Dev & Strategy, Hypertherm

Linda James

Policy and Operations Manager (Ret.), VT Department for Children and Families

Susan Martore-Baker

President, Cambridge Trust Co. of NH

Orange Rectangle Bryan Bouchard, Board Chair

CMA & Assistant Professor, SNHU

Orange Rectangle Bradford Cook, Esq, General Counsel & Secretary

Sheehan Phinney

Tracey Pelton

VP Marketing & Business Development, PROCON LLC

Matthew Boucher

Deputy GM, COO, Airmar Technology Corp

William Lambrukos

Sr. VP Operations, Northeast Delta Dental

NOT PICTURED

Ajay Arigala

Head of HR Technologies, Fidelity Investments

Rick Courtemanche

IBM (Ret.)

Eddie Edwards

Assistant Commissioner of the Department of Safety, State of New Hampshire

Richard Rawlings

Northwestern Mutual (Ret.)

Orange Rectangle Paul E. Voegelin, Treasurer (d. 2024)

COO, Sheehan Phinney

Tim Wade

Regional President, M&T Bank